Privacy Policy

Last updated: June 23, 2026

17Record operates this online e-commerce music store and website, including all related information, content, features, tools, products, and services, in order to provide a curated shopping experience (the "Services").

The Services are powered by an external e-commerce platform infrastructure that provides the hosting, database management, and technical systems necessary to run this store. This Privacy Policy describes how 17Record collects, uses, and discloses your personal information when you visit, browse, or make a purchase using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described herein.

1. Personal Information Collected or Processed

The term "personal information" refers to details that identify or can reasonably be linked to an individual. It does not include anonymous or de-identified data. 17Record collects or processes the following categories of personal information depending on your interaction with the Services:

Contact Details: Full name, billing address, shipping address, phone number, and email address.

Financial Information: Payment card information, bank account details, payment confirmations, and transaction metrics. All financial transactions are securely processed through an integrated, industry-compliant third-party payment gateway provider.

Account Credentials: Usernames, account preferences, and secure profile settings.

Transaction Information: Items viewed, shopping cart additions, order history, fulfilled orders, returns, exchanges, or cancellations.

Communications: Information provided directly via customer support inquiries, emails, or platform contact forms.

Device and Usage Data: IP addresses, unique device identifiers, browser types, network connections, and behavioral data showing how and when you navigate the Services.

2. Sources of Personal Information

Personal information is gathered from the following sources:

Direct Interaction: Information provided when creating an account, completing a transaction, subscribing to updates, or initiating contact.

Automated Tracking: Information captured automatically via cookies, pixels, and web beacons embedded within our store infrastructure when accessing the website.

Service Providers: Data compiled by our integrated systems—specifically our web hosting platform and our payment gateway partners—acting strictly on behalf of 17Record to facilitate core store operations.

3. How Personal Information Is Used

17Record processes personal data under strict operational boundaries for the following purposes:

Fulfillment of Services: To execute contractual sales agreements, process payment transactions securely, arrange shipping and logistics, manage customer accounts, and process valid returns or exchanges.

Security and Fraud Prevention: To authenticate active accounts, monitor for malicious or unauthorized activities, investigate potential platform abuse, and maintain safe checkout pathways.

Direct Communications: To address inquiries, deliver transaction receipts, provide shipping tracking information, and sustain professional business-to-customer relationships.

Regulatory Compliance: To uphold accounting records, fulfill tax obligations, and comply with valid legal processes or law enforcement requests as mandated by applicable laws.

4. Disclosure of Personal Information

Under no circumstances is personal information sold or rented. Data is disclosed only to legitimate third parties to ensure reliable store operations:

Platform Service Providers: Shared with our infrastructure vendors to execute order tracking, database logging, website rendering, and automated customer notifications.

Secure Payment Processors: Transmitted directly to our credit card and payment service providers to process real-time payment authentication, clear financial transactions, and prevent transaction fraud.

Fulfillment and Courier Partners: Limited to necessary contact details, shipping addresses, and names required by domestic or international logistics partners to execute delivery.

Legal Protections: Shared if strictly required to comply with statutory law enforcement directives, protect operational integrity, or respond to official judicial disclosures.

5. Security and Retention of Data

No transmission method over the internet or electronic database storage is completely impenetrable. While 17Record utilizes industry-standard encryption, firewalls, and secure protocols provided by our technical service vendors, absolute security cannot be guaranteed.

Personal data is retained only for as long as necessary to maintain active customer accounts, comply with statutory tax and financial reporting windows, or resolve active disputes in accordance with standard business procedures.

6. Your Rights and Preferences

Depending on your geographical jurisdiction, you may hold specific legal rights regarding your personal information, including:

The right to request access to or a copy of the personal records held about you.

The right to request the correction or updating of inaccurate personal records.

The right to request the deletion of your personal data, subject to lingering statutory record-keeping constraints (such as corporate tax compliance).

The right to opt out of promotional communications at any time by utilizing the "unsubscribe" link included at the footer of automated marketing emails. Non-promotional, transactional correspondence (such as order invoices and shipping updates) will continue regardless of marketing opt-out status.

To exercise these choices, please initiate an official request via the contact methods listed below.

7. Changes to This Privacy Policy

This Privacy Policy may be modified periodically to mirror shifts in electronic processing capabilities, updated third-party platform terms, or evolving legal and regulatory mandates. Revised policies will be published directly to this page with an updated "Last updated" date visible at the top.

8. Contact Information

For formal inquiries, data removal requests, or clarifications regarding our data management practices, please contact:

Email: [email protected]

ABOUT

17RECORD

17Record

ABOUT 17RECORD

17Record was established in 2024 to make indie music more accessible to Malaysians.

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